Returns & Refunds
RETURNS
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We have a 14-day return policy, which means you have 14-days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.
To start a return, you can contact us at info@jaeilgroup.com. Please note that returns will need to be sent to the following address:
4-50, 255 beongil, Junggeum-ro, Gasan-myeon, Pocheon-si, KR-41, 11167, South Korea.
KOREAN ADDRESS: 경기도 포천시 가산면 정금로 255번길 4-50, 11167
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Please note that if your country of residence is not South Korea, shipping your goods may take longer than expected.
You can always contact us for any return questions at info@jaeilgroup.com.
Damages and Issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we may evaluate the issue and make it right.
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 3 day cooling off period
Notwithstanding the above, if merchandise is being shipped into the European Union, you have the right to cancel or return your order within 3 days for any reason and without justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return to let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@jaeilgroup.com.
Jesco
Jesco began in 1993 with a simple goal of
"providing a sustainable leather for the fashion industry".
Today, we've created over 1,000 leather items for various brands globally.
Ranging from polyurethane leather to silicone leather,
Jesco's portfolio now includes other items, excluding leather, such as
- Silicone Heat Transfer Vinyl -
- Bonded Woven Fabrics -
- Silicone Gel Coating -
- Technical Wovens -
We're staying true to our values by providing sustainable options for brands in all categories.
Our leather product line remains the gold standard of Jesco.
We're constantly striving to reach new heights with our products.
PU / PVC Leather
Jesco began with PU & PVC materials to create the vegan leather that is loved today in the fashion industry. Our heritage items still stand the test of time in various markets.
Galaxy S3
Jesco took its coating technology to new heights by applying our process to packaging on Tyvek, Non-woven and Paper.
Silicone Technology
Understanding the detrimental effect of fast fashion & the textile industry, Jesco started researching ways to create a sustainable alternative to PU/PVC coating.
Perfect Bags
Utilizing our R/P bonding technology, Jesco provides fabric bonding services specialized for bags, backpacks and other heavy duty items made from technical & functional wovens.